Shipping policy

Cup of Cards – Shipping Policy

Last updated: 7 January 2026

We aim to provide a reliable and transparent shipping service. By placing an order with us, you agree to this Shipping Policy, which forms part of our Terms of Service.

1. Dispatch Times

  • Economy, Standard, and Special Delivery orders:
    Orders received before 2pm Monday–Friday (excluding Bank Holidays) will be dispatched the same day. Orders received after 2pm will be dispatched the next working day.

  • Express and non-mainland Courier orders:
    Orders received before 2pm Monday–Friday (excluding Bank Holidays) will be dispatched same-day. Orders received after 2pm will be dispatched the next working day.

  • Saturday Courier orders:
    Orders for Saturday delivery are dispatched on Friday.
    Orders must be received before 2pm Friday to be dispatched for Saturday delivery.

  • Bank Holidays:
    Our office is closed on Bank Holidays. Orders cannot be dispatched on these days, and delivery may be delayed. Local Bank Holidays may also affect dispatch and delivery times.

2. Shipping Costs

  • Shipping charges are calculated at checkout.

  • Customers are responsible for any additional charges, including non-mainland surcharges or customs duties for international shipments.

3. Order Accuracy & Packaging

  • We inspect all products prior to dispatch to ensure correct items, quantity, and condition.

  • Trading card products are sealed and documented to prevent tampering or substitution during shipping.

  • If items arrive damaged or incorrect, please contact us immediately in accordance with our Refund & Returns Policy.

4. Delivery Estimates

  • Delivery times are estimates only and are provided by Royal Mail and courier partners.

  • We are not liable for delays caused by the carrier, severe weather, customs inspections, or other events outside our control.

5. Lost or Damaged Items

  • Please report lost or damaged items immediately to business@cupofcards.com
  • Claims will be handled in line with our Refund & Returns Policy and applicable UK consumer law.

6. Fraud Prevention

  • To prevent fraudulent claims, we may verify delivery information or request photographic evidence for damaged or missing items.

  • Attempts to manipulate delivery, tamper with packaging, or misrepresent product condition may result in refusal of refund or future service in line with our TOS.